What support is available after I purchase On the Button?

Comprehensive support is available to help everyone use On the Button confidently and to make sure leaders know how to get the most from the system.

You will have access to:

• One short video for educators, which is all they need for day-to-day use

• A dedicated HELP area for leaders, with guidance videos set out in a clear order for Group Picture and site-level use

• Additional videos for ongoing learning and CPD

• Quick responses to questions through WhatsApp and email support

• Replies usually within a few hours and certainly within one working day

• Video meetings where more in-depth support would be helpful

• Customer Get-Togethers and newsletter updates, including information about new features and developments

Support continues for as long as you use On the Button, not just while you are getting started.

Ongoing support strengthens EYFS safeguarding, early years wellbeing, and complaint management by empowering confident, informed use of the platform.

NDNA (National Day Nurseries Association)