What kind of support does On the Button provide during installation?

Everyone receives an Implementation Pack before they begin, helping them understand what needs to be prepared, who will be responsible for each part and when implementation will take place.

On the implementation day, the software gives clear instructions about what needs to be done and in what order.

If anyone gets stuck, On the Button offers WhatsApp messaging with a real person for queries or concerns. You can also arrange a virtual meet-up, including some evenings, if more in-depth support would be helpful.

We reply as quickly as we can, usually within a few hours and certainly within one working day. Support is available Monday to Friday from 10am, with someone on call until 10pm.

This hands-on approach reinforces EYFS safeguarding, early years wellbeing, and complaint management through personalised installation support.

Foundation Years