What information is sent through the SMS and email service?

SMS and email notifications never contain sensitive safeguarding information. They simply tell the person receiving the message that there is something they need to read within On the Button and, where appropriate, highlight that it is a safeguarding concern.

Safeguarding concerns and complaints can generate immediate alerts to the appropriate senior people, while wellbeing information is brought together in a daily notification rather than creating unnecessary individual alerts.

The detail always remains securely within On the Button.

ICO UK GDPR guidance